A Future Look on Residential and Commercial Restoration
The restoration industry has grown tremendously over the last several years and projections point to a continued rapid growth into the future. In general, the restoration market is expanding due to an increase in demand. This particular need looks rather different depending upon the end-user, however, things like natural disasters and aging properties contribute greatly to the rising demand for restoration. As the global world becomes more and more connected, the standards for which restoration companies must adhere to becomes significantly higher. Clients are now able to insist upon excellent customer service and can easily spread the world if they suffer from a poor experience.
Technology plays a major role in the future of restoration, and in a variety of capacities. First of all, new products and services that have become available make both residential and commercial restoration more efficient and productive. As a result, projects are completed in a very timely manner and allow for restoration companies’ staff to move on to new projects quicker. In addition, new technologies allow for lower costs on commercial and residential restoration services. These decreases in cost and increases in volume make organizations like SERVPRO truly thrive.
While technology continues to infiltrate the restoration industry today and in the future, resources and tools will only further develop their capabilities. Nevertheless, the downside of technology and connectivity is the lightning fast response to poor service. Smart phones and mobile devices make customer service more important than ever before. Residential and commercial restoration companies must strive to provide unmatched customer service or they run the risk of being hammered on review sites, social media, and the like. The restoration market must take this into account as they move into the future.
With all of these state-of-the-art tools at their fingertips, commercial and residential restoration companies are tasked with the great responsibility to evolve. Looking inward, SERVPRO is committed to keeping up with this technology in order to provide our customers with the best resources, products, services, and tools available. As we work diligently to maintain high-quality commercial and residential restoration services we are constantly monitoring the state of the industry and how our company can stay ahead of the competition.